Site Visits

We offer a high-quality, tailored service through our network of nationwide field agents and office-based employees. We are focused on delivering best in class service to our clients. As a technology-driven company, we have developed a custom-built operational platform that distributes live data and workflow to improve our speed and accuracy of service.

We carry out:

  • Pre-disconnection visits (PDV)
    A legal requirement for isolation these visits can also be used to gather any other relevant information.
  • Void and vacant visits
    Analysis to establish if a site is empty or not trading.
  • Theft of gas and abstraction of electricity visits
    Fact find and report on suspected theft to gather more information.
  • Vulnerable visits
    Our agents are fully trained and highly experienced in dealing with matters of vulnerability and affordability.
  • Information-gathering visits
    Agents visit site to re-establish customer contact.
  • Resolution visits and cash collection
    We can take full or partial payment to bring a debtor’s account up to date with the absolute permission of our client.